Ethnic Marketing Memo: Upcoming Hispanic Retail 360 Conference Will Take A 'Full Look' At Latino Consumer Behavior and Hispanic Marketing in the USA

The upcoming Hispanic 360 Retail Summit conference, June 28-30 in Miami, Florida USA, will examine a myriad of issues and topics involving Latino culture and consumer behavior, Hispanic foods and cuisine, and marketing to the fast-growing Hispanic consumer segment in the United States.

In conjunction with the Hispanic retail conference, which is being held at the Intercontinental Hotel in Miami, will be a Hispanic product showcase, which the conference organizers and sponsors say will be the largest single product expo in U.S. history devoted exclusively to food, grocery and non-foods products targeted to Latino consumers.

Hispanic or Latino Americans are the fastest-growing ethnic group in the U.S. Currently about 14-15% of the entire U.S. population are Hispanic. Further, in many places in the U.S., like California, Arizona, New Mexico Texas, Florida and a few other states, Latinos comprise as much as 30-50% of the total population.

U.S. Hispanic or Latino Americans also aren't a monolithic group. There are Hispanics of Mexican, Latin and Central American backgrounds, as well as Puerto Ricans, Cubans and other Hispanic Americans who live in the U.S. There are significant differences in the food preferences of consumers from each of these backgrounds.

The sponsors of the upcoming three-day Hispanic 360 Retail Summit conference and product showcase include some of the biggest consumer packaged goods and grocery industry companies in the world. Some of these sponsors include: Coca-Cola Co., Anheuser Busch, marketer of Budweiser and other beer brands; wholesale grocer McClane Co.; and Mi Patria food company.

The conference portion of the event is packed with speakers from a wide-range of backgrounds speaking on a wide range of marketing and related topics.

The speakers include senior executives from mass merchandiser Target stores, Coca-Cola Co., Nielsen marketing research's Hey! Nielsen division and numerous other speakers. You can view an agenda of the conference, including the speakers and when they will present, here.

There's also a tour of the Miami-area stores of two supermarket chains, Winn-Dixie and Publix (its Publix Sabor Hispanic store), which are aggressively targeting and marketing to Hispanic consumers in the region, as part of the conference's numerous educational activities.

The Hispanic Retail 360 Summit Hispanic Retail educational conference and product expo is being produced by market researcher Nielsen.

Last year's Hispanic retail conference and product expo had attendees from food and grocery retail companies, manufacturers, marketing firms, brokerage houses, media companies and others. Read a list of the companies and others who attended last years conference here.

Marketing to Hispanics is the fastest growing ethnic retailing segment among America's food and grocery retailers, as well as manufacturing and marketing companies. For example, yesterday we wrote here about Wal-Mart's new "Hispanic Community" store format and its first store of the format which is opening today in Garland, Texas.

Other food and grocery retailers putting a major focus on Hispanic retail marketing include: Target, Safeway Stores, Inc., SuperValu, Inc., Kroger Co., Publix, Winn-Dixie and numerous others. Those names are just the tip of the iceberg.

Food and grocery industry suppliers and marketers--ranging from consumer packaged goods companies and fresh produce marketers, to fresh meat companies and non-foods marketers--also are stepping up their marketing to target Hispanic retailers, often working in partnership with food and grocery retailers.

Advertising to Latino consumers also is one of the fastest segments in the print, broadcast and online advertising industries. This includes massive growth in Spanish language newspapers, websites and TV and radio stations. But it also includes increased use of English language media--TV commercials, radio spots, print and website ads--to reach Hispanic consumers, since most of them speak both English and Spanish.

During the Hispanic Retail 360 Summit, the conference's organizers and sponsors will give out "Hispanic Retail Excellence Awards," in six categories or classes of trade--mass merchant, supermarket, convenience store, department store, drug store and specialty store.

In the supermarket class of trade category, last years winner of the "Hispanic Retail Excellence Award" was the Arizona-based Bashas' supermarkets chain. The 2006 winner in the supermarket category was Los Angeles, California-based JAX Markets, a multi-store independent in the region that specializes in targeted and catering to Hispanic consumers. In 2005, the winner was another Southern California-based multi-store independent, Pros Ranch Market, which operates Hispanic consumer-oriented stores in Southern California and Arizona.

For additional information about June's Hispanic retail marketing conference, including information on how to register and attend, just click on this link for the conference website. And, if you attend, bring lots of shorts and other light clothing, as Miami Beach in June is nice and warm.

Ethnic Foods Memo: More On Matzo: The Passover Matzo Shortage Isn't Limited Only to San Francisco Bay Area in California USA; Looks to Be Nationwide

Yesterday we reported on and wrote about a widespread shortage of Passover matzo in the San Francisco Bay Area in the United States. Certified "Kosher for Passover" matzo, which is a leavened bread, is a key food product observant Jewish consumers use during the religious holiday of Passover, which started last Saturday at sundown and runs until the end of this week.

Essentially, all of the supermarkets and those specialty stores that specialize in kosher foods in the nine-county Bay Area are currently out of Passover matzo. Among the region's grocery retailer's without passover matzo on its store shelves are Safeway Stores, Inc. and Lucky (owned by Save Mart, Inc.), the number one and two market share leading supermarkets in the Bay Area.

Since publishing our piece yesterday, we've heard from readers in Los Angeles, the Reno and Las Vegas Metropolitan regions in Nevada, and the Baltimore/Washington Metro area in the Northeast, all saying nearly many of the supermarkets in those regions also are out of Passover matzo.

We did some research today and have discovered the majority of supermarkets in the Boston, Massachusetts Metropolitan region, many in New York City, which has the highest per-capita Jewish population in the U.S. (Los Angeles is second), also have store shelves minus the Passover matzo.

Based on the information our correspondents provided us after yesterday's piece ran in Natural~Specialty Foods Memo, along with the research we did today, it looks to us like we're seeing a nationwide Passover matzo shortage just four full days into the religious holiday, with five more days to go before the end of Passover.

As part of that research today, we talked to a spokesperson from Manischewitz, the largest maker and marketer of kosher and "kosher for passover" grocery products in the USA, including matzo.

One thing we learned from the spokesperson is that Manischewitz had some problems this year in its factory which produces its Passover matzo. As a result, production of the Passover matzo was smaller this year than in past years.

Of course, even though Manishchewitz is a major matzo producer and marketer, there are other companies that produce the leavened bread product for the religious holiday. As such, the smaller production run at Manischewitz isn't enough on its own to cause the matzo shortage, although its a significant contributor to the problem in our analysis.

Another key factor in the matzo out-of-stock situation is the shortage of wheat.

Passover matzo is produced in five grain-based varieties: wheat, rye, barley, oats and spelt. Wheat-based matzo however is the most popular of the five grain-based varieties. Additionally, on Saturday evening the first day of Passover, Jewish dietary laws require that observers eat matzo as part of their meal--and that matzo must be made with wheat rather than any of the other varieties. After that first night Jews may eat the other grain-based varieties of matzo in addition to the wheat-based variety.

Stockpiles of wheat in the U.S. and globally are at their lowest levels in over 30 years. As a result, the commodity price of wheat is up about 25% in the last year. Items made with wheat as a primary ingredient such as bread and breakfast cereals have increased by double-dig-t amounts in the last year as well.

The wheat shortage and dramatic price increase has had an effect on the production of all bread items, including matzo. Wheat supplies have been less consistent than normal even in the U.S., and the commodity price to manufacturers has been increasing at times on a weekly basis.

The Costco Wholesale and Trader Joe's factor also seems to be in part to blame for the matzo shortage in the rest of the U.S. as well as it is in the Bay Area, as we wrote about yesterday.

Costco decided not to sell passover matzo in its San Francisco Bay Area stores this year--and that appears to be the case in other parts of the U.S. where it has stores as well.

Trader Joe's decided not to sell Passover matzo at any of its 300-plus specialty grocery stores in the U.S. this year, as we reported yesterday, because the grocer is re-evaluating the category completely. Trader Joe's offers a wide-variety of kosher food and grocery products and normally the stores are popular shopping venues during Passover.

It appears that what has happened--although we are only just beginning to connect the various dots of the Passover 2008 matzo shortage together--is that a perfect storm of increased demand for and reduced supply of Passover matzo has resulted in what is beginning to look like a nationwide shortage of the leavened bread product in the U.S.

The wheat shortage, combined with the reduction in matzo production at Manischewitz made less Passover matzo available in supermarkets and kosher specialty stores. Other producers like Streits and a few others produced about as much as they did last year, but do to the wheat shortage and escalating prices they didn't make much more. As a result, supply is down this year.

On the increased demand side, it appears many more Jews are observing Passover this year, compared to last year.

Passover is historically the number one celebrated Jewish holiday among the many the religion has each year. For example, we've been told by two knowledgeable Rabbi's that there's a cultural ground-swell especially among younger Jews who aren't regularly observant but want to celebrate Passover as a way to better get in touch with at least the cultural traditions of Judaism if not the more religious aspects.

Further, many older Jews who haven't celebrated Passover in the past seem to be observing Passover this year, according to our sources who said they are seeing increased foot traffic in their synagogues and at passover-related events.

At the distribution and retail end of the supply chain, kosher foods' category distributors generally require their food and grocery retail customers to pre-order "Kosher for Passover" items like matzo at least two months before the holiday. Most retailers base their orders on the previous year, perhaps adding a little extra depending on certain circumstances. The distributors' then place their orders to the kosher products' manufacturers based on these pre-orders from the supermarkets.

Because "Kosher for passover" grocery products essentially have about a 4 week shelf-life (they are stocked in the stores about 3 weeks before Passover begins), in the main the distributors only order the amounts pre-ordered by the retailers from the manufacturers. As a result, there seldom is extra stock on hand in distributor or manufacturer warehouses to deal with shortages like the one we are seeing presently.

Therefore, based on the supply and demand factors detailed above, we think a perfect Passover matzo increased demand and reduced supply storm has occurred: More Jews are observing Passover than did last year, meaning more matzo is needed.

Additionally, on the supply-side the reduction in supply because of the wheat shortage and price hikes, plus the smaller matzo product run at Manischewitz, means their are essentially more matzo consumers chasing less available matzo.

Add to this perfect storm the fact that regular Costco Wholesale and Trader Joe's customers found out the stores wouldn't be selling matzo this year well before Passover, so they rushed to other supermarkets and stores and probably each bought a few extra packages of matzo, fearing others would do the same. The result: Matzo-less shelves in the supermarkets with five days of Passover remaining.

This theory is shared in part by Dave Bennett, the co-owner and president of the eight-store Mollie Stone's upscale supermarket chain in the San Francisco Bay Area, which is well-known for its extensive selection of kosher foods and "Kosher for Passover" product offerings.

Bennett said today that all eight of the supermarkets are currently out of Passover matzo, and that the main reason is because many of the grocer's competitors didn't sell the items this year for Passover. As a result, Bennett said his stores got mobbed by matzo shoppers, which put lots of pressure on what normally is an ample supply of the leavened bread items in the stores. In fact, he said "We never run out (of matzo)," referring to the many previous years in which the grocer has had more than enough matzo in its stores throughout the week-long Passover observance.

It's only the fourth full day of Passover and Jewish consumers not only in the San Francisco Bay Area but in the other regions of the U.S. we reported on above are not happy. Grocery store managers and employees aren't happy either. In person and over the phone they're having to tell dozens of customers daily that the stores are out of matzo.

We were told today by a reader in Los Angeles that she knows fellow Jews who are driving down to San Diego today to pick up as much matzo as they can in a number of stores there. They plan to bring it back to their Los Angeles synagogue for fellow matzo-less Passover observers.

Some people have asked, "Why don't these folks just make their own matzo at home?" That's easier said then done however. In order for matzo to be "Kosher for Passover" there are numerous ritual requirements for the kitchen, preparation process and even how the grains such as wheat, rye, barley, oats and spelt are obtained, including having a certified Rabbi inspect the home kitchen, bread-making equipment, source of the grains--and more.

It's just too difficult to make matzo at home for Passover, which is something supermarket and specialty store retailers have loved for decades, as the one-week holiday brings them strong added sales.

But added sales aren't what's on these food and grocery retailers' minds right now. Far from it. They just want to obtain as much Passover matzo as they can so they can satisfy the pent-up demand among their customers. With five days of Passover still remaining, that demand is only going to grow stronger.

Ethnic Foods Memo: Matzo Shortage at San Francisco Bay Area Supermarkets For Passover Has Area's Jewish Consumers Fuming and Grocers' Searching

You can see the displeasure in shoppers' eyes and on their faces in the aisles of San Francisco Bay Area supermarkets, store managers and clerks tell us.

Also, the region's online food-oriented message boards and blogs are full of comments and requests on the topic.

And, Bay Area Supermarket managers are being inundated with phone calls from less-than-happy consumers, all in search of what normally is a grocery product in abundance in the region this time of year--but is near-impossible to find this year.

What's causing all this concern and consternation?

It's Passover and to the dismay of observant Bay Area Jews it's impossible to find that essential staple for the holiday observance--matzo.

The Jewish religious holiday of Passover began last Saturday night at sundown and runs until the end of this week.

Matzo, an unleavened bread, is an essential food for Passover. Further, not just any old matzo will do during Passover. The unleavened bread--marketed by kosher food companies such as Manischewitz, Straits and a couple others--eaten during the week-long religious observance of Passover must be certified by the proper rabbinical organization as "Kosher for Passover." Everyday matzo, even though it 's certified "kosher," won't do during Passover, according to Jewish dietary laws.

Enter the matzo shortage in the Bay Area.

On Saturday Night (April 19), the first night of Passover, Jews are required to eat only wheat-based matzo. Then, for the rest of Passover, they are required to eat matzo each day made from only four grains in addition to wheat: barley, oats, rye or spelt. No other grains are permitted.

Wheat tends to be the most popular matzo variety and normally even if a supermarket runs out of that variety for a couple days it still has plenty of the other four types of grain-based matzo.

Not this year though in the Bay Area. The stores are out of all of the grain-based matzo varieties.

Safeway Stores, Inc., the region's number one supermarket chain; Lucky Stores, owned by Save Mart, Inc. and the region's number two chain; Mollie Stone, a popular multi-store independent in the Bay Area which among other things is known for its extensive selection of kosher foods, Andronico's, another multi-store upscale independent; Lunardi's, a family owned regional chain similar to Andronico's and Mollie Stone; and pretty much every other supermarket chain and independent in the Bay Area has shelves which are minus-matzo, and there's still four -to-five days of Passover left to go.

Even Whole Foods Market, which has nearly 25 stores in the Bay Area, as well as the numerous ethnic and specialty stores in the region, including a number that specialize in kosher foods, are out of the unleavened matzo bread.

Compounding the missing-in-action matzo-matter is the fact that Costco Wholesale, which is a popular food and grocery shopping destination in the region, decided not to carry matzo for passover in its numerous Bay Area stores this year.

Additionally, specialty grocer Trader Joe's which is another popular retailer in the area, took the year off nationwide from selling matzo in order to re-evaluate the category in its stores, according to Alison Mochizuki, a corporate spokesperson for the chain. Trader Joe's has 41 stores in the nine-county San Francisco Bay Area.

None of the region's retailers' say they can put their finger on a single reason their stores are out of matzo, especially only three days into the Passover holiday.

All seem to agree though that demand is up and supply is down. Teena Massingill, a spokesperson for Safeway Stores, Inc., says the retailer ordered more matzo this year than last, but its stores are still out. She suggested because many other supermarkets in the Bay Area had little supply or ran out before Passover even began, Safeway's stores reported a run on the leavened bread beginning around the Friday before the holiday began.

The primary kosher foods distributor to most Bay Area supermarket chains and independents is the specialty and ethnic foods division of grocery wholesaler Certified Grocers, which has an office in the Bay Area city of Livermore and a warehouse and distribution center about 40 miles away in Stockton.

Certified's specialty and ethnic foods' distribution division provides kosher category food and grocery products to Lucky Stores, Andronico's, Mollie Stone, Raley's/Nob Hill and most other supermarket chains and independents in the Bay Area except Safeway, which buys kosher foods direct through its in-house Safeway Specialty Foods division.

Certified is essentially out of matzo, which means the retailers are out. In the U.S. Kosher for Passover grocery products are pre-ordered in advance by the stores from specialty and ethnic foods distributors or direct from the manufacturers. This is a long-standing industry practice.

Since the holiday only has a one week observance, that means grocery products which are strictly "Kosher for Passover" have a short shelf life. Distributors usually start bringing the special "Kosher for Passover" products into the stores about three weeks before the holiday observance begins. Most Jewish consumers know this and start stocking-up on products like Passover matzo as soon as they see it hit the stores' shelves.

When Passover is over, the "Kosher for Passover" products are either essentially sold out in the stores or picked up by the distributor. Although, less and less these days are distributors giving retailers any credits for returned Passover merchandise like used to be the common case.

As a result of the pre-ordering practice and the fact the Passover grocery products are only on the shelves for about four weeks (three weeks or so before the holiday and the week of the holiday), once a store runs out of an item like matzo--that's usually it.

Therefore, combine increased demand--many Jews celebrate Passover even though they aren't all that observant outside of the holiday--with the decreased supply--no matzo sales at Trader Joe's and Costco among other reasons--and you've got some very unhappy Jewish consumers in the San Francisco Bay Area.

Matzo symbolizes what enslaved Jews were allowed to eat. It's even nicknamed "slaves bread." Its unleavened nature refers to a time when Jewish slaves had to flee Egypt in a hurry, and therefore didn't have time to bake the unleavened bread they took with them.

Passover is the single most observed Jewish holiday among the many that exist. It's also the most inclusive in that even those who rarely or even ever attend synagogue are likely to observe Passover. Many younger Jews who aren't regularly observant have increasingly been observing the religious holiday as a way to get more in touch culturally with their Jewish heritage, if not faith. It's estimated about 80% of the six million Jews who live in the U.S. observe Passover.

Food--and especially matzo--is central to the Passover holiday observation. So central in fact that many Bay Area Jews are driving to Southern California--or having relatives and friends there ship them matzo care packages by overnight mail. Many also are ordering matzo online--if they can still get it--asking and paying for next day delivery.

With four -to-five more days until passover ends, Bay Area supermarket retailers are feeling the heat. Many are searching far and wide for more matzo inventory. Safeway for example is trying to obtain some from its East Coast and other division distribution centers.

Meanwhile, online food forums like the one at http://www.craiglist.org/ and Bay Area-based food blogs are full of requests for matzo from consumers, as well as numerous comments and questions as to what has caused the 2008 matzo shortage in the Bay Area.

There will be lessons learned and spreadsheets studied by the region's supermarket buyers once this week is over and Passover ends. You can bet your matzo (if you can find any) on that.